Cisco Unified Communications solutions help federal agencies converge voice, video, and data networks into a single, powerful, secure network that increases:
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Responsiveness through improved efficiency and productivity |
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Mobility by providing a unified view of communications anywhere, anytime, on any device |
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Collaboration by sharing all types of media via voice, Web, or videoconferencing |
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Security by extending security through call-control devices and communications applications |
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Choice through open standards that facilitate integration with applications |
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Streamline operations and increase productivity with voice over IP (VoIP), multimedia conferencing, and intelligent network solutions. Cisco messaging, conferencing, and call-center applications integrate with existing and IP telephony systems for flexible migration to unified communications. The following components make up a Cisco Unified Communication system:
Components of a Security Solution: |
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IP Telephony – Run voice, data and video communications over a single, converged network with call-processing software, telephones, and endpoint devices. |
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Unified Communications Applications – Streamline business processes with messaging, conferencing, and unified communications products that improve communication, mobility and collaboration. |
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Customer Contact – Skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management help improve your call center abilities. |
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Voice Network Management – Improve productivity and reduce total cost of ownership through automation, integration, and simplification of your voice network. |
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Communications Infrastructure – Routing, switching, and other infrastructure products include voice gateways, switches with inline power and voice servers for media processing software |
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Services – Using the Cisco Lifecycle Services approach, Cisco and its partners provide a broad portfolio of Unified Communications services
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Voice and Unified Communications Services o Cisco TelePresence Services |
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Cisco Unified Communications Contact Center Services |
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Cisco Unified Communications Lifecycle Services |
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For more in-depth information related to Cisco’s Unified Communications Solutions for the Federal Government, refer to the following documents below. |
